If you are in a specific business, it might be a good idea to actually perform said business.

Most businesses have “mission statements”, “corporate visions”, formal “business models” and plans, or even written “value propositions”. These tightly crafted statements tell themselves and the world what it is they do. Or want to achieve.

I like business plans, but shudder seeing “mission statements”, “corporate visions”, and “value propositions”. Why?

If most companies put as much effort into customer service as developing airy-fairy, feel-good statements, business would be good. But typically they do not.

And usually world domination is involved. No, I am serious.

Case in point. 

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Try Not To Annoy Your Customers

On 06/13/2012, in Business, Marketing, by Jordan Wilson

Customer satisfaction is important for a company to succeed. The happier the customer, the better of chance of improving sales and profitability.

A well known adage in business.

But I will take it a step back in today’s world.

Start by just trying not to intentionally annoy your customers. 

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(In)Competence in Business

On 01/24/2011, in Professionalism, by Jordan Wilson

I do not expect perfection in business dealings (although I hope for it).

But I do expect that my staff, colleagues, and business associates are competent. That is, they can perform their functions within the minimum standards for their specific function.

If I am dealing with a person trying to sell me a product or service, I am even more demanding that they exhibit basic competence.

Sadly, this basic proficiency is often lacking.

For example:

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Choosing an Online Broker – Part II

On 08/16/2010, in Investments, by Jordan Wilson

In Part I we looked at a few areas of concern when comparing online brokers: reputation and reviews; minimum funding levels; available methods to make trades; commissions; fees.

All important and fairly obvious.

Today we will look at a few more areas to compare online brokerage firms.

Some of these may be less obvious, but I think they are also important for investors. Especially those that wish to create cost effective, well diversified investment portfolios.  

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On 12/07/2009, in Economics, Entrepreneurship, by Jordan Wilson

Well, maybe they will end up sharing it with Walmart.

I need to purchase a spare calculator. My preference for finance is the HP-10bII. Not very expensive, but it does a great job and is allowed for use on the various professional exams.

I figured I would drive to Office Max, the closest office supply superstore, and buy one. To ensure they carried that calculator, I took a look on their website. It was there at a price of $36.99. So far so good.

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